Advance Communication Service

Upline call centre management to maximize customer satisfaction, save time and make the business processes faster.

Vital Customer Insights

Get valuable and actionable insights with every customer interaction for their next improved journey.

Empower Business Revenue with AI

Get valuable insights, forecasts, customer behaviour profiles to Increase selling and business revenue with the help of artificial intelligence.

Robust Real-Time Customer Engagement

Send all information to customers when they need it in real-time, like whom to expect and the appointment duration.

Upsurge Business's Profits

Deliver critical services, get work done faster with step-by-step guided flows, place the right person for the right jobs quickly, and finish jobs faster offline or online.

Service Transformation

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Case Management

Resolve customer support problems faster by keeping your agents connected and in sync with all the required answers, activity, and information.

Omni-Channel Routing

Real time Intelligent routing of right cases to right agents for more efficiency and adaptive work routine. Get detailed insights about employees.

Lightning Service Console

Streamline your agent experience by putting all of the information they need at their fingertips. It maximizes and simplifies agent productivity and delivers a great customer experience.

Workflows and Approvals

Save time by automating internal processes and procedures, including any necessary additional steps to keep things going.

Computer-Telephony Integration

Improve customer satisfaction by reducing your agent's average handling times. Automatically log calls, Call with just a click, know who is calling, and control call without touching the phone.

Service Transformation

15

Case Management

Resolve customer support problems faster by keeping your agents connected and in sync with all the required answers, activity, and information.

Omni-Channel Routing

Real time Intelligent routing of right cases to right agents for more efficiency and adaptive work routine. Get detailed insights about employees.

Lightning Service Console

Streamline your agent experience by putting all of the information they need at their fingertips. It maximizes and simplifies agent productivity and delivers a great customer experience.

Workflows and Approvals

Save time by automating internal processes and procedures, including any necessary additional steps to keep things going.

Computer-Telephony Integration

Improve customer satisfaction by reducing your agent's average handling times. Automatically log calls, Call with just a click, know who is calling, and control call without touching the phone.

Discover | Build | Love

Salesforce Service Cloud

Salesforce Service Cloud is Salesforce's customer relationship management (CRM) and support platform. Service Cloud is based on a sales cloud that enables users to automate service processes and streamline workflows. Service Cloud helps businesses generate leads, opportunities, and sales.

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Our USPs

Our experts identify earnings aligned with strategic objectives so you can innovate and grow with every successful project.

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We deliver projects from beginning through end with an interdisciplinary approach that blends various skill sets needed on any given project

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Encompassing Niche, Novelty, Navigation, Nimble, Nurturing, Nirvana – helps develop tailored solutions for your organization right from discovery, ideation, planning, to implementation, adoption, and continuous innovation.

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Our end-to-end support service that helps you with any issue or concern your company needs.

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Our Services

Managed Services

NavYaan's fractional resource model provides you the flexibility and scalability of an entire team of Salesforce certified experts who can help you build, scale, and support your business processes wherever you need them, 24x7, 365 days a year.

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Case Studies

Industry: Manufacturing

The company offers a range of conduit solutions for telecommunications, power utility and other accessories. They were facingchallenges with their existing Salesforce Sales Cloud instance and SAP ERP system. They were facing too many data integration challenges, their product and pricing configurations in SAP were too complex which led to hinderance in Sales and operations. Our team did a thorough health-check of existing orgs, migrated existing Salesforce Classic Sales Org to Lightning and implemented CPQ to simplify and automate their contracting process

Marketing Cloud
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