Manufacturing Industry

Making better products more efficiently is no longer an industry differentiator. Customers and Partners expect and demand more. The pandemic accelerated and changed expectations forever. Manufacturers must purposely shift their investments to technology and innovation that support and meet their customers and partners expectations.

Are you on the Right Side?

Product - Centric Manufacturer

Customer - Centric Manufacturer

What adds to the complexity

Multi-level product structures adding complexity through customization

Complex customer segmentation caused by the wide variety of products offered and truely global customer base

Long production lead times complicated by seasonal demand patterns and dependency on weather conditions.

Industry Challenges

Original equipment manufactures (OEMs)

  • Unreliable call centers to deal with end-customer inquiries, warrant claims, technical questions and quality issues.
  • Lack of end-consumer visibility to measure product usage, performance, and end-consumer satisfaction.
  • No accurate way to predict demand for products to manage supply chain and shipping costs.

Digital Transformation Maturity Path​

Basic

Core Salesforce​ Automation

  • - Account Management
  • - Contact Management
  • - Lead Generation & Scoring
  • - Campaign Mgmt.​
  • - Pipeline and Opportunity Mgmt.​
  • - Forecasting
  • - Order Management
  • - Product management​

Advanced

System Driven Guidance

  • - Contract Lifecycle Management
  • - Configure
  • - Price
  • - Quote (CPQ)
  • - Guided Selling​
  • - Territory Management
  • - User Management​
  • - Partner Relationship Mgmt.
  • - Analytics and Reporting
  • - Omni channels enablement​
  • - Customer Service Management​
  • - B2B Commerce Portals
    • ​

Integrated

Enhancing Customers, Sales Reps and Distributors Experience

  • - Customer Intelligence
  • - Cross-Sell and Up-Sell
    • ​
  • - Loyalty and Referral Programs
  • - Billing and Invoices
  • - Demand Generation
    • ​
  • - Sales Performance Mgmt.
    • ​
  • - Fulfillment Mgmt.​
  • - Warranty Management
  • - Quality Management
  • - Real-Time Connected
  • - Apps/Platforms
    • ​
  • - Enhanced B2B Commerce Portals
    • ​

Predictive

Smarter, Faster Decision-Making with AI

  • - Predictive Service Support
  • - Advanced Analytics​
  • - Al Recommendations
  • - Salesforce 360 view of customer
  • - Next best action Cognitive / NLP​​​
    • ​
Our Services

Salesforce Health Check

The first step to maximizing the productivity of any salesforce platform is assessing your current situation, identifying vulnerabilities, and then benchmarking against leading organizations. A Salesforce Health Check can do wonders for your business by giving insight into how well you're doing!

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Benefits of Digitization in Manufacturing

Performance Optimization

  • Efficient Operations with use of process control technology impaction OEE, PLM and POM substaintially
  • Convenient Maintenance by understanding cause of process failure with use of Analytics

Growth and Innovation

  • Generate customer insights to develop new produts and enter new markets
  • Boot R&D by redesigning offerings and solutions backed with real world evidence

Sustainability

  • Reduce waste by tapping into new data streams
  • Implement DIgital Operating Models to grow higher in sustainability
  • Predict Carbon Footprint of new products

Featured Blogs All Blogs

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10 Reasons Why You Need Salesforce Sales Cloud to Boost Your Business
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Top 7 Strategies Manufacturers Can Use to Tackle Productivity Challenges
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Salesforce Service Cloud – The Service Power of Customer Agents
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Inventory Blues: Delivering Lucrative Customer Experience With Marketing Cloud