Salesforce Service Cloud and ServiceMax are both field service management software. Field service management is a term used to describe the processes and systems involved in managing customer interactions outside of a company’s traditional office or retail setting.
ServiceMax has been on the market for over ten years, making it one of the oldest players in this space. Salesforce Service Cloud entered the fray more recently but has quickly become one of the most popular solutions. So which should your company choose?
There are several factors to consider when making this decision: features, integrations, target market, and company size. Let’s break them down one by one:
Service Cloud offers more features, including Service Cloud Automation and Service Advisor. It also provides an intuitive interface that makes it easy for agents to find the information they need quickly. Additionally, it offers powerful tools for managing cases, including customizable workflows and case routing rules along with built-in reporting and analytics capabilities that help businesses track agent productivity and measure customer satisfaction levels. ServiceMax has a broader range of integrations than Service Cloud, but it is missing critical features like Work Order Scheduling and Field dispatch.
Service Cloud also has more integrations than ServiceMax and will integrate with leading CRMs from Oracle, Microsoft, NetSuite, and others without additional cost. If you’re looking to add field service management to an existing solution like Salesforce CRM or SAP Fieldglass, then this can be another critical factor in choosing between these two offerings.
At NavYaan, we are huge admirers of integration because it makes your software work better together, giving end-users one view into all information related to their job function. ServiceMax has over 25+ integrations, and the following popular ERP systems support salesforce Service Cloud: ServiceNow, SAP Fieldglass (formerly Bonita), Oracle Service Cloud, and Microsoft Dynamics CRM Online.
If your company only serves mid to large-sized customers, this may be another deciding factor in choosing between these two offerings. ServiceMax works with companies of all sizes, while Salesforce Service Cloud starts at $100/month for small businesses using other cloud apps like QuickBooks – making it a more affordable option if you’re starting or have smaller clients.
Another important point when evaluating field service management solutions is understanding their target market because some products will be more suited for certain types of businesses than others. ServiceMax is an excellent fit for companies with a field service team as their primary customer interaction point, while Salesforce Service Cloud is better for companies with a sales and support team that need to manage customer interactions across channels.
So, which one should you choose? Well, that depends on your needs and budget. If you’re looking for a robust field service management solution with lots of integrations, then ServiceMax may be the better option for you. However, if you’re looking for something simpler and more affordable, Service Cloud is probably a better choice. The best decision will come down to understanding your company’s specific needs and then evaluating which solution offers the most comprehensive feature set along with the best price.