With Sales Cloud, you can integrate the CRM with a phone system or PBX to place calls directly. This allows for increased visibility and analysis shared across teams, enabling faster and better prospecting.
The Salesforce Analytics Cloud offers advanced reporting and analysis, making calculating the time-consuming historical metrics easier. These new capabilities are found in the Analytics Cloud Explorer, an Excel plugin tool for advanced data exploration, with easy-to-use pivot tables and a full suite of charting and visualization tools.
Sales Cloud offers a flexible, customizable environment that large and small businesses can use. All CRM roles are enabled from the get-go, allowing you to assign reps tasks that fit their job description. Leverage the intuitive workflow automation feature, which will enable you to manage tasks and automate processes.
Sales Cloud Mobile functionality gives sales reps quick access to data across mobile devices while also giving managers the capability to track sales performance and accounts and approve deals right from the application itself.
Contacts help users keep track of individuals or other entities related to their business without putting all that information into the Sales Cloud database. You can keep track of clients, colleagues, prospects, vendors, partners, and any other name in your address book.
Manage the thousands of companies that do business with your company. Salesforce accounts can include customer, prospect, supplier and other business relationships tracked in Sales Cloud. Maintain rich profiles on all of your accounts, including contacts and opportunities.
Salespeople can manage opportunities from start to end-of-life, whether that life is a closed deal or an opportunity that's no longer on the table. Track opportunities for sales reps, managers, and executives to get real-time insight into business performance.
Salespeople can manage their leads without switching between products or workflows. Sales reps can manage leads, automate lead qualification, and prioritize opportunities by users, departments, territories, and more to see the bigger picture in their opportunity pipeline.
Get useful insight into your sales pipeline, including forecasting and sales rep performance management. Sales reps can predict how much revenue to expect from each deal, see where deals are in the pipeline, and view forecasts over departments and territories.
Make better data-driven decisions about your sales processes with Sales Cloud Analytics. Measure the effectiveness of your sales processes, discover opportunities in your pipeline, benchmark sales rep performance against various metrics.
Have a birds-eye perspective of your company's sales funnel, from lead creation to close. Have a personalized view of all sales, optimization efforts, e-mail monitoring, contact notifications, and more. All of this is possible because of Einstein Activity Capture.
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